Effective Date:
Last Updated:

Please read these “Terms and Conditions” carefully before using the website www.minehaus.in, operated by Minehaus, a company based in India .

By accessing or using our Website and services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website.

  1. Eligibility

Our products and services are intended strictly for business use by professionals in the jewellery trade, including jewellers, jewellery designers, and wholesalers. You must be at least 18 years old or of legal age in your jurisdiction to enter into a binding contract.

  1. Products and Services

We specialize in supplying loose gemstones and related products. All items listed are subject to availability and may be modified or discontinued without prior notice.

We reserve the right to:

  • Limit or cancel orders at our discretion
  • Refuse service to any individual or entity at any time
  • Modify prices, product specifications, and inventory without prior notice
  1. Order Process

- Placing Orders

Orders can be placed via the Website, email, or other official communication channels. Once an order is submitted, it will be confirmed by email with a summary of items, pricing, and expected delivery time.

- Custom Orders

We accept custom or bulk orders. Specific terms, timelines, and pricing will be discussed and confirmed in writing.

- Pricing and Taxes

All prices are listed in USD and exclude applicable taxes, duties, and shipping costs. International buyers are responsible for any customs duties, import taxes, or fees imposed by their respective governments.

 

  1. Payment Terms

We accept the following forms of payment:

  • Credit/Debit Cards
  • Bank Transfers
  • Payment Gateways (e.g., Razor pay, Stripe, PayPal)

Orders are processed only after payment confirmation. Any transaction fees or bank charges must be borne by the buyer.

  1. Shipping and Delivery

We ship globally using trusted logistics providers. Delivery timeframes depend on the destination and shipping method selected.

  1. Shipping Costs

Shipping costs are calculated at checkout or invoiced separately. The buyer is responsible for any customs clearance or import procedures.

  1. Risk of Loss

All items are carefully packaged. Risk of loss passes to the buyer once the goods are handed over to the shipping carrier.

  1. Returns and Refunds

Refunds or replacements are subject to the following conditions:

  • You are eligible for return, no question asked (if item is in original condition)
  • Notify us within 7 daysof delivery
  • Provide photographic evidence of any issue
  • Return item (if requested) in original condition
  • Refund will be initiated after receiving the stones back in original condition.
  • Any charges (shipping,duty,etc) applicable in return will be bear by customer.

Custom orders are non-refundable.

  1. Product Disclaimer

We strive for accuracy in describing products, including size, weight, colour, clarity, and origin. However, due to the natural variation of gemstones and display differences (e.g., screen settings), actual products may vary slightly.

Certificates (if included) are issued by third-party gemmological labs and we are not liable for their opinions.

  1. Intellectual Property

All content on the Website—including text, images, logos, product listings, and branding—is the intellectual property of Minehaus or its licensors and is protected under applicable copyright and trademark laws.

You may not reproduce, distribute, modify, or use our content for commercial purposes without prior written consent.

  1. User Conduct

You agree not to:

  • Use the Website for unlawful purposes
  • Attempt to hack, damage, or disrupt the Website or our systems
  • Impersonate another person or misrepresent your identity or business
  • Upload or transmit any harmful software, spam, or defamatory content

Violation of these rules may result in immediate termination of your access to our services.

  1. Limitation of Liability

To the fullest extent permitted by law, Minehaus shall not be liable for:

  • Any indirect, incidental, special, or consequential damages
  • Losses due to shipping delays, customs issues, or third-party services
  • Business losses, including loss of profit, revenue, contracts, or goodwill

Our total liability shall be limited to the amount paid by you for the product or service in question.

  1. Indemnification

You agree to indemnify and hold harmless to Minehaus, its directors, employees, and affiliates from any claims, liabilities, damages, or expenses arising from your use of the Website, violation of these Terms, or infringement of any rights.

  1. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts in Jaipur, India.

  1. Force Majeure

We are not liable for any failure or delay in performance due to causes beyond our reasonable control, including natural disasters, shipping disruptions, legal restrictions, or pandemics.

  1. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the Website after changes implies acceptance of the new Terms.