Minehaus respects your privacy and is committed to protecting your personal and business information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you visit our website www.minehaus.in or engage with our services.

By using our Website and services, you agree to the practices described in this Privacy Policy.

 

1. Who We Are
We are a gemstone wholesaler based in India, providing high-quality gemstones to jewellers and designers worldwide. Our services are primarily intended for business clients and professional buyers.

 

  • Registered Business Name: Minehaus
  • Headquarters: Jaipur,India
  • Contact Email: Info@minehaus.in

 

2. Scope of This Policy
This policy applies to:
 
  • Users of our Website
  • Clients who place orders or make inquiries
  • Email or other communications between you and us
  • International users, including those from the EU, UK, USA, and other jurisdictions

 

3. Information We Collect

We collect the following types of information:

a. Personal and Business Information

When you engage with our Website or services, we may collect:

  • Full Name
  • Business Name and Type
  • Job Title/Role
  • Email Address
  • Phone Number
  • Billing and Shipping Address
  • Tax Identification Number (for invoicing, if applicable)
b. Payment Information
  • Payment card or banking details (processed via secure, third-party payment gateways
    like Razor pay, Stripe, or PayPal)
  • Transaction and order history
c. Technical and Usage Information
Automatically collected via cookies, web beacons, or server logs:
  • IP Address
  • Browser type and version
  • Device type and OS
  • Referring website
  • Pages visited and time spent
  • Clickstream and navigation data
 
5. Legal Basis for Data Collection
We collect and process your information under one or more of the following legal grounds:
 
  • Consent: When you provide consent to receive newsletters or submit forms.
  • Contractual Obligation: To fulfil an order or provide customer service.
  • Legal Requirement: For compliance with Indian or international regulations (e.g., tax law).
  • Legitimate Interest: To improve our services, prevent fraud, and ensure security.

 

6. Cookies and Tracking Technologies
We use cookies and similar technologies for:
 
  • Site analytics (Google Analytics)
  • Improving navigation and performance.
  • Remembering user preferences.
  • Retargeting ads (Facebook Pixel, Google Ads).

You can manage cookies via your browser settings or third-party opt-out tools.

 

7. Sharing and Disclosure of Information
We do not sell your personal information. However, we may share data in the following
cases:
 

a. Service Providers

  • Payment processors
  • Shipping companies
  • Email marketing services
  • Web analytics tools
  • IT infrastructure and cloud hosting partners
b. Legal Disclosures
We may disclose data:
  • In response to a legal request (court order, subpoena, etc.)
  • To enforce our terms and conditions
  • To comply with applicable laws and regulations
c. Business Transfers
In the event of a merger, acquisition, or asset sale, your data may be transferred to the new
entity.
 
 
8. International Data Transfers
Your data may be stored or processed outside India, including in the EU, USA, or other jurisdictions where our third-party providers operate.
 
We ensure appropriate safeguards (e.g., Standard Contractual Clauses, secure encryption) are in place for such international transfers in line with applicable data protection laws like:
 
  • GDPR (European Union)
  • CCPA/CPRA (California, USA)
  • DPDP Act, 2023 (India)

 

9. Data Retention
We retain your personal data for as long as necessary to:
  • Fulfil the purposes described in this policy
  • Comply with legal obligations (e.g., tax laws)
  • Resolve disputes and enforce agreements

After retention periods expire, your data will be securely deleted or anonymized.

 

10. Your Rights
Depending on your jurisdiction, you may have the following rights:
  • Access: Request a copy of your data
  • Rectification: Request corrections to inaccurate data
  • Erasure: Request deletion of your personal data
  • Restriction: Limit how we process your data
  • Portability: Request transfer of your data to another provider
  • Objection: Object to processing for marketing or legitimate interests
  • Withdrawal of Consent: Where processing is based on consent

To exercise your rights, please contact us at info@minehaus.in

 

11. Data Security
We take appropriate technical and organizational measures to protect your personal data:
 
  • Secure payment gateways
  • SSL encryption
  • Role-based access to systems
  • Regular security audits

Despite our efforts, no system can be 100% secure. Please report any suspected breach immediately.

 

12. Third-Party Links
Our Website may contain links to other websites. We are not responsible for the content or privacy practices of these third-party sites. We encourage you to read their privacy policies before interacting.
 
13. Children’s Privacy
Our services are intended for users over the age of 18. We do not knowingly collect data from children. If you believe a minor has provided us personal data, please contact us for immediate deletion.
 
14. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in technology, law, or our business practices. When we do, the revised policy will be posted with a new “Effective Date.”

We recommend reviewing this page regularly.